Patron Services Policies
For Riverside Theatre’s Gilbert Street Productions
213 N. Gilbert Street, Iowa City, Iowa
Box Office Policies
Box office hours are 1:00PM – 5:00PM, Monday-Friday and one hour before each performance.
Patrons 30 years of age or younger must show an ID in order to receive the “Under 30” discount. The “Over 60” senior discount is available for all patrons aged 60 or over. The youth discount is available to all students aged 18 and under.
Ten minutes prior to the performance, any unsold tickets are available as student rush tickets.
Tickets may be purchased by MasterCard/Visa, personal check, or cash. Tickets will not be held without payment. There is a $3.00 service charge for credit card orders placed over the phone or via mail. There is a small convenience charge per ticket from Diamond Ticketing Systems for orders placed online (based on the face value of the ticket). This service charge covers Riverside Theatre’s costs for providing online ticketing.
Riverside Theatre does not cancel or reschedule performances due to inclement weather.
Riverside Theatre offers an advisory about any stage effect of potential concern to patrons’ health. We will post this information as soon as it’s available. We don’t offer advisories about subject matter, as sensitivities vary from person to person. If you have any concerns about content or age-appropriateness, please contact the Box Office at 319-338-7672.
Sales and Exchanges
All sales are final; no refunds are available. However, returned tickets may qualify as a tax deductible donation if returned to the Box Office at least 30 minutes prior to show time.
Tickets may be exchanged (for the same production only) by contacting the Box Office at least 24 hours in advance of the performance.
Groups of 10 or more may receive a 15% discount on their total ticket order. A $5 service charge applies to all group orders. A 10% down payment is required to reserve seats. The remainder of the payment and final attendance counts are due two weeks prior to the performance date.In the Theatre
Beverages are permitted in the auditorium, although food is not.
Latecomers will be seated at the discretion of the House Manager. For some productions, late seating is not available.
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